Do you enjoy getting to the bottom of technical problems? Are you comfortable reading code, but more interested in keeping software running reliably than developing it? Join our Axon team as an Application Operations Engineer and put your technical curiosity to work.
Key about your role
An unexpected error, a failed application process or a configuration issue: you look beyond the symptoms to understand what is happening. You investigate logs, follow existing Java code and use SQL to connect application behaviour with the underlying data and configuration.
As an Application Operations Engineer at Keylane, you help keep Axon running reliably for our customers. Your focus is application operations, deployments and technical investigation. You use your understanding of the software to identify causes, resolve operational issues and determine when a problem needs the expertise of another team.
You oversee deployments, network and security configurations, and whitelisting. Through end-to-end technical validation, you check that the application and its supporting components work as expected following a deployment or configuration change.
When an issue requires a software change, you carry out the initial technical analysis and use your development skills to implement small changes where appropriate. You discuss your findings and proposed solutions with the software engineers in Product Development (PD), collaborate on more complex changes and help verify that the fix resolves the problem. You also look beyond individual incidents: you recognise recurring issues, share what you have learned and contribute to clearer procedures and more effective troubleshooting.
You help standardise and automate department processes, including maintaining runbooks, managing containers and improving configuration management with Ansible or Puppet where applicable.
This combination of application knowledge, operational responsibility and collaboration gives you the opportunity to deepen your technical expertise across troubleshooting, deployments and automation.
Key about your team
You join the Axon team, a group of highly skilled IT professionals with expertise in Java, databases, networks and servers, containers and automation, combined with knowledge of the Property & Casualty insurance domain.
You work closely with colleagues in development, infrastructure and support. Together, you investigate issues that involve the application, its data and the environment it runs in. You bring the operational perspective, helping colleagues understand what is happening in practice and what is needed to restore reliable service.
Communication is an important part of your work. You help colleagues and customers understand technical findings and next steps, and keep them informed as an investigation progresses. Within the team, you share knowledge, discuss possible solutions and turn experience into practical improvements.
- There is also time to have fun together: we organise team activities to get to know each other beyond our daily work.
- Main technologies
- Axon application: Java
- Containers and deployments: Kubernetes, Rancher and Kargo
- Databases: IBM Db2 and PostgreSQL
- Monitoring: CheckMK and Elastic
- Configuration management: Ansible or Puppet, where applicable