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Heijen | €2,607 – €4,164 | Full-time | On-site | TFT
Are you ready to take the next step in your IT career? As a Servicedesk Employee at Arvato in Heijen (Gennep), you will have the opportunity to develop your technical skills, gain experience in an international logistics environment and grow both professionally and personally. You will be part of the IT team, supporting colleagues across different departments and helping them work efficiently by resolving technical issues. With a varied range of IT requests and the opportunity to learn on the job, this role offers a solid foundation for your further development.
As a Servicedesk Employee, you are the first point of contact for internal and external users with IT-related questions and issues. You help colleagues find solutions, handle common requests and ensure that more complex issues are referred to the right department or supplier. By working closely with users and IT colleagues, you contribute to reliable IT support across our operations.
Acting as the first point of contact for IT-related questions and incidents;
Registering and handling requests, resolving approximately 70% of regular IT inquiries and escalating unresolved cases to the appropriate department or supplier;
At Arvato, you will work in an international and dynamic environment where you can continue to develop your IT knowledge and skills. You will gain hands-on experience, work with different users and technical challenges, and have opportunities to grow within a company that continues to develop its logistics operations.
You are curious about IT, enjoy solving technical problems and get satisfaction from helping others. You are eager to learn, work accurately and take a proactive approach to supporting end users. You can work independently while also knowing how to collaborate with colleagues when a problem requires additional expertise.
Microsoft certifications are an advantage. Knowledge of TOPdesk is a plus.
WHAT’S NEXT?
Are you ready to develop your IT skills, support your colleagues and grow your career at Arvato? Apply now.
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