The Group Leader IT/OT Service Experts is responsible for the people leadership, development, engagement, and performance management of a globally distributed team of Service Experts supporting Vanderlande's Airports customers.
The team consists of junior, medior, and senior professionals (~15-20 FTE) located across multiple international locations and time zones.
The role focuses on building a high-performing, motivated, and capable workforce while ensuring the right competencies, capacity, and career development opportunities are in place. The Group Leader works closely with Service Delivery Managers who are responsible for customer delivery, to ensure that the team can successfully meet customer commitments and business objectives.