Introduction to the job
Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set?
- If yes, then a job as Customer Support (CS) Projects Engineer within ASML CS DUV Mature Products & Services UIR may be the right challenge for you!
- Role and responsibilities
- As a CS Projects Engineer you will have various responsibilities, such as:
- Installation of equipment at customer’s locations, including new equipment, upgrades and system relocations on PAS platform.
Evaluation and diagnosis of problems and making appropriate repairs. Working with co-workers, customers, and offering technical support in isolating and solving problems.
- Monitoring, maintaining and optimizing equipment on a daily basis to enhance functionality and prevent problems.
- Advise users of appropriate actions to correct malfunctions in a timely manner.
- Train customers in use and routine maintenance of equipment, also answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedures such as changes, pass-downs, work orders, field service, system problem, and monthly reports.
- Independently and accurately prepare written technical reports.
- Provide appropriate support and assistance to less experienced ASML personnel as necessary.
- Education and experience
You possess either a vocational degree in Mechanical Engineering (MBO Level 4/ MTS) or a higher vocational degree (HBO) specialized in precision engineering (e.g. automotive engineering, aviation technology, mechatronics engineering).
Other than a technical education, issue solving/ troubleshooting or maintenance experience in Automotive/ Mechatronics or Mechanical/ Industrial equipment is preferable.